If a staff is booked with less than 12 hours notice, an extra hour surcharge will apply.

Wages and Payroll
Butler & Blackberry Staffing Agency is responsible for all payroll liabilities. These include the deduction of income tax, superannuation, workers compensation, provision of group certificates, payroll tax (when applicable) and all other relevant employer obligations.

Currency
All credit card transactions are in Australian dollars (AUD).

Refund
Payments made to Butler and Blackberry are non-refundable. In extreme cases, clients may file for a refund. In this case, a formal request must be sent in writing. Applications are subject to approval by the management.

Privacy
Our on-line booking system operates within a secured server. Secure Sockets Layers (SSL) encrypt the information exchanged on our web site. However, Butler & Blackberry takes no responsibility for any server malfunction and does not guarantee complete immunity of the information you provide, from unauthorised access.

Permanent Placement Fee
Should a Butler & Blackberry staff be offered permanent, casual or on going work with one of our client, a permanent placement fee of 14% (exclusive only) of annual gross salary will be charged regardless of how the offer or acceptance of employment is negotiated.

Butler & Blackberry will act as an agent only.

All payroll liabilities become and remain the responsibility of the employer.

Staffing Requirements
For client's staffing requirements to be fulfilled, we advise that clients place all bookings 36 hours in advance. A minimum of 4 hour-shift applies when booking staff.

Timesheets
All timesheets must be completed by both staff and management on duty at the completion of each shift and faxed back to Butler and Blackberry on 1300 729 980 within 24 hours of completion of the shift (otherwise full rate charges will apply).

Cancellations
Cancellations must be advised during office hours (9am-5:30pm weekdays), at least six (6) hours before the agreed start time of booking. Or a full four hours (4) placement fee will be incurred. Otherwise a maximum of %50 of funds already paid are refundable.

Travel Time
If staff are required to travel beyond 20 kilometer from the CBD, 1 hour travel time is payable. Travel Allowances are subject to negotiation if staff are required to travel outside the metropolitan area.

Uniforms
Any additional uniforms supplied by the client are and remain under the responsibility of the client. Any uniforms lost by Butler & Blackberry employees will be deducted from their salaries (the client must notify our office immediately).

Emergency
All Butler & Blackberry employees are covered for Public Liability and Workers Compensation. Our office needs to be informed immediately of any injuries or emergencies concerning staff.

Payments
Payments must be made by cheque, cash, credit card or direct debit within 24 hours prior to the start of a Shift. Additional hours worked by staff must be paid at the completion of the shift.

Internet Based Payments
Once you have finalised your payment over the internet, a confirmation will be sent to your email address within 24 hours, an additional confirmation will be sent 24 hours prior to the start of the shift.

All personal Credit Card information supplied by you through our website will be used only by Butler & Blackberry and will not be shared with any other organisation. Butler & Blackberry only keeps your Address, Telephone and Name to inform you of upcoming specials.

Head Office Contact Details
Our Head office is in Sydney.

Level 1, 620 Harris Street, Ultimo NSW 2007
Email: info@butlerandblackberry.com
Phone: 1300 729 201- Fax: 1300 729 980

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